==== Problem Solving 101 ====

This page is intended to speed-up solving your problems.
Read this page carefully.


=== Two-factor authentication ===

Please see the ZID page for more information [[https://www.uibk.ac.at/zid/account/#2fa]]

=== For Printing and Scanning ===
If you do not know how to setup your printer or HowTo scan - read this page:
[[printing|Printing and Scanning]]
    
If there is no paper in the printer - refill it (using the paper from the cupboard)
    
If the cartridge is empty or there is no paper left: write an email to your SysAdmin


=== Email and Calendar ===

If you have a problem using your mail-client - please read [[mailaccount|Mail]]

If you still have problems see section **howto write a request** and mail it to your SysAdmin.


=== General Problems (Building) ===

If there is a light not working, a dripping valve, something with the shading ... :

open a webrowser:

login to [[https://vis.uibk.ac.at|VIS:online]]

  - go to Verwaltung -> Auftragsverwaltung GI
  - go to "Neuer Auftrag" and enter/describe your problem.


=== General Problems in Lecture Rooms, Computer Rooms ===

Please fill in an request at
https://zid-ts.uibk.ac.at

=== Software in Lecture Rooms, Computer Rooms (except 3W03, 3W04) ===

Computers in the computer rooms (lecture rooms) are generally operated and managed by [[https://www.uibk.ac.at/zid|ZID]]. \\
General software request for additional software can be made till 4 weeks before semester/term start!

  * Software requests for Windows: write an e-mail to zid-br@uibk.ac.at with you request
  * Software requests for Linux: write an e-mail to linux@uibk.ac.at

or use the ZID ticketing system at https://zid-ts.uibk.ac.at

=== Requests for 3W03, 3W04 ====

Room reservation: Please contact your secretary or write an e-mail to informatik@uibk.ac.at \\
Technical Problems / Feature Requests: mail your request to your SysAdmin.


==== How to write a request ====

  - One request per mail
  - A **short**, **precise** and **clear** summary of what you want



==== How to write a bug report ====

If you have problems with your software / external software and you cannot solve it on your own please note following steps:

  - one report per mail
  - give a short, precise and clear summary
  - provide the **software name** and **version** you are using.
  - the precise command you execute
  - the precise error message
  - for linux-based systems, additionally provide at least the output of:

  uname -a
  # for debian-based machines:
  lsb_release -a

  
Depending on the problem maybe additionally the output of 
  lspci
  lsusb
  dmesg
  /var/log/kern.log
  ...