This page is intended to speed-up solving your problems. Read this page carefully.

Please see the ZID page for more information https://www.uibk.ac.at/zid/account/#2fa

If you do not know how to setup your printer or HowTo scan - read this page: Printing and Scanning

If there is no paper in the printer - refill it (using the paper from the cupboard)

If the cartridge is empty or there is no paper left: write an email to your SysAdmin

If you have a problem using your mail-client - please read Mail

If you still have problems see section howto write a request and mail it to your SysAdmin.

If there is a light not working, a dripping valve, something with the shading … :

open a webrowser:

login to VIS:online

1. go to Verwaltung → Auftragsverwaltung GI
2. go to “Neuer Auftrag” and enter/describe your problem.

Please fill in an request at https://zid-ts.uibk.ac.at

Computers in the computer rooms (lecture rooms) are generally operated and managed by ZID.
General software request for additional software can be made till 4 weeks before semester/term start!

• Software requests for Windows: write an e-mail to zid-br@uibk.ac.at with you request
• Software requests for Linux: write an e-mail to linux@uibk.ac.at

or use the ZID ticketing system at https://zid-ts.uibk.ac.at

Room reservation: Please contact your secretary, Anna-Maria, Manuela or Birgit from IFI-Referat.
Technical Problems / Feature Requests: mail your request to your SysAdmin.

1. One request per mail
2. A short, precise and clear summary of what you want

If you have problems with your software / external software and you cannot solve it on your own please note following steps:

1. one report per mail
2. give a short, precise and clear summary
3. provide the software name and version you are using.
4. the precise command you execute
5. the precise error message
6. for linux-based systems, additionally provide at least the output of:

uname -a
# for debian-based machines:
lsb_release -a

Depending on the problem maybe additionally the output of

lspci
lsusb
dmesg
/var/log/kern.log
...