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public:troubleshooting [2014/05/13 10:35] 127.0.0.1 external edit |
public:troubleshooting [2023/10/18 10:12] (current) Markus Kopp |
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| This page is intended to speed-up solving your problems. | This page is intended to speed-up solving your problems. | ||
| Read this page carefully. | Read this page carefully. | ||
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| + | |||
| + | === Two-factor authentication === | ||
| + | |||
| + | Please see the ZID page for more information [[https://www.uibk.ac.at/zid/account/#2fa]] | ||
| === For Printing and Scanning === | === For Printing and Scanning === | ||
| Line 10: | Line 15: | ||
| If there is no paper in the printer - refill it (using the paper from the cupboard) | If there is no paper in the printer - refill it (using the paper from the cupboard) | ||
| | | ||
| - | If the cartridge is empty or there is no paper left: write an email to ifi-sysadmin@informatik.uibk.ac.at | + | If the cartridge is empty or there is no paper left: write an email to your SysAdmin |
| Line 17: | Line 22: | ||
| If you have a problem using your mail-client - please read [[mailaccount|Mail]] | If you have a problem using your mail-client - please read [[mailaccount|Mail]] | ||
| - | If you still have problems see section **howto write a request** and mail it to ifi-sysadmin@informatik.uibk.ac.at. | + | If you still have problems see section **howto write a request** and mail it to your SysAdmin. |
| Line 24: | Line 29: | ||
| If there is a light not working, a dripping valve, something with the shading ... : | If there is a light not working, a dripping valve, something with the shading ... : | ||
| - | open a webrwoser: | + | open a webrowser: |
| - | login to https://vis.uibk.ac.at | + | login to [[https://vis.uibk.ac.at|VIS:online]] |
| - | goto Verwaltung -> Auftragsverwaltung GI | + | |
| - | goto "Neuer Auftrag" and enter/describe your problem. | + | - go to Verwaltung -> Auftragsverwaltung GI |
| + | - go to "Neuer Auftrag" and enter/describe your problem. | ||
| Line 38: | Line 44: | ||
| === Software in Lecture Rooms, Computer Rooms (except 3W03, 3W04) === | === Software in Lecture Rooms, Computer Rooms (except 3W03, 3W04) === | ||
| - | General software request can be made till 4 weeks before semester/term start! | + | Computers in the computer rooms (lecture rooms) are generally operated and managed by [[https://www.uibk.ac.at/zid|ZID]]. \\ |
| + | General software request for additional software can be made till 4 weeks before semester/term start! | ||
| - | For windows write an e-mail to zid-br@uibk.ac.at with you request, for linux write an e-mail to linux@uibk.ac.at | + | * Software requests for Windows: write an e-mail to zid-br@uibk.ac.at with you request |
| + | * Software requests for Linux: write an e-mail to linux@uibk.ac.at | ||
| - | or use the https://zid-ts.uibk.ac.at | + | or use the ZID ticketing system at https://zid-ts.uibk.ac.at |
| === Requests for 3W03, 3W04 ==== | === Requests for 3W03, 3W04 ==== | ||
| - | mail your request to ifi-sysadmins@informatik.uibk.ac.at | + | Room reservation: Please contact your secretary, Anna-Maria, Manuela or Birgit from IFI-Referat.\\ |
| + | Technical Problems / Feature Requests: mail your request to your SysAdmin. | ||
| - | ==== Howto write a request ==== | + | ==== How to write a request ==== |
| - One request per mail | - One request per mail | ||
| Line 56: | Line 65: | ||
| - | ==== Howto write a bug report ==== | + | ==== How to write a bug report ==== |
| - | If you have problems with your software / external software and you can not solve it on your own please note following steps: | + | If you have problems with your software / external software and you cannot solve it on your own please note following steps: |
| - one report per mail | - one report per mail | ||
| Line 65: | Line 74: | ||
| - the precise command you execute | - the precise command you execute | ||
| - the precise error message | - the precise error message | ||
| - | - additionally provide at least the output of: | + | - for linux-based systems, additionally provide at least the output of: |
| - | lsb_release -a | ||
| uname -a | uname -a | ||
| + | # for debian-based machines: | ||
| + | lsb_release -a | ||
| + | |||
| | | ||
| - | depending on the problem maybe additionally the output of | + | Depending on the problem maybe additionally the output of |
| lspci | lspci | ||
| lsusb | lsusb | ||
| - | kern.log | ||
| dmesg | dmesg | ||
| + | /var/log/kern.log | ||
| ... | ... | ||
Last modified: 2014/10/16 17:15 (external edit)