This page is intended to speed-up solving your problems. Read this page carefully.

If you do not know how to setup your printer or HowTo scan - read this page: Printing and Scanning

If there is no paper in the printer - refill it (using the paper from the cupboard)

If the cartridge is empty or there is no paper left: write an email to ifi-sysadmin@informatik.uibk.ac.at

If you have a problem using your mail-client - please read Mail

If you still have problems see section howto write a request and mail it to ifi-sysadmin@informatik.uibk.ac.at.

If there is a light not working, a dripping valve, something with the shading … :

open a webrwoser:

login to https://vis.uibk.ac.at goto Verwaltung → Auftragsverwaltung GI goto “Neuer Auftrag” and enter/describe your problem.

Please fill in an request at https://zid-ts.uibk.ac.at

General software request can be made till 4 weeks before semester/term start!

For windows write an e-mail to zid-br@uibk.ac.at with you request, for linux write an e-mail to linux@uibk.ac.at

or use the https://zid-ts.uibk.ac.at

mail your request to ifi-sysadmins@informatik.uibk.ac.at

1. One request per mail
2. A short, precise and clear summary of what you want

If you have problems with your software / external software and you can not solve it on your own please note following steps:

1. one report per mail
2. give a short, precise and clear summary
3. provide the software name and version you are using.
4. the precise command you execute
5. the precise error message
6. additionally provide at least the output of:

lsb_release -a
uname -a

depending on the problem maybe additionally the output of

lspci
lsusb
kern.log
dmesg
...